Chapter 14 Exercise


  1. _____ are smaller in size than enterprises and typically do not have an international presence. (720)
    a. Data centers
    b. Portals
    c. SMBs
    d. Web services
  2. A centralized approach to information systems usually _____ manageability. (723)
    a. increases costs of maintenance and increases
    b. reduces costs of maintenance and increases
    c. reduces costs of maintenance and reduces
    d. increases costs of maintenance and reduces
  3. _____ includes several types of applications and technologies for acquiring, storing, analyzing, and providing access to information to help users make more sound business decisions. (725)
    a. Business intelligence
    b. Business process management
    c. Business process automation
    d. None of the above
  4. Using statistical analysis, _____ can identify and predict product defects and problems with the company’s processes. (730)
    a. computer-aided engineering
    b. quality control software
    c. marketing information
    d. customer relationship management systems
  5. The secure connection created between a user’s computer and a company’s network is called a(n) _____.
    (744)
    a. VPN tunnel
    b. blade server
    c. EDI portal
    d. data warehouse
  6. A(n) _____ is an information system that has existed within the organization for an extended length of time and is relied upon heavily. (748)
    a. expert system
    b. high-availability system
    c. office information system
    d. legacy system
  7. Enterprises often use _______ technology to connect to storage systems at data rates up to 4 Gbps. (750)
    a. Fibre Channel
    b. NAS
    c. RAID
    d. SAN
  8. A(n) _____ allows a user to choose specific files to back up, regardless of whether or not the files have changed. (754)
    a. incremental backup
    b. differential backup
    c. full backup
    d. selective backup
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